Complaints Policy

A complaint can be made by any supporter, partner organisation, community or individual with whom we work or any member of the public whether an individual, civil society organisation or other entity.

Burnet Institute welcomes feedback from our stakeholders and uses this information to improve the quality of our work, improve efficiency and if necessary to take remedial action to address issues raised.

Burnet Institute takes all complaints seriously and will handle these in a timely and sensitive manner protecting the privacy of stakeholders.

Burnet Institute’s Complaint Handling Policy is available for download.

Complaints should be made to Burnet Institute’s Chief of Staff by calling +61 3 9282 2111, emailing [email protected], or in writing to Chief of Staff, Burnet Institute, GPO Box 2284, Melbourne 3001.

Burnet Institute is a member of the Australian Council for International Development (ACFID) and should you feel your complaint has not been completely satisfied then you can contact ACFID at: Private Bag 3, Deakin, ACT, 2600 or by calling +61 2 6285 1816, or emailing [email protected].

Contact Details

Paul Rathbone

Contact for Burnet's Privacy Policy