A complaint can be made by any supporter, partner organisation, community or individual with whom we work or any member of the public whether an individual, civil society organisation or other entity.
Burnet Institute welcomes feedback from our stakeholders and uses this information to improve the quality of our work, improve efficiency and if necessary to take remedial action to address issues raised.
Burnet Institute takes all complaints seriously and will handle these in a timely and sensitive manner protecting the privacy of stakeholders.
Complaints should be made to Burnet Institute’s Chief of Staff by calling +61 3 9282 2111, emailing [email protected], or in writing to Chief of Staff, Burnet Institute, GPO Box 2284, Melbourne 3001.
Burnet Institute is a member of the Australian Council for International Development (ACFID) and should you feel your complaint has not been completely satisfied then you can contact ACFID at:
Private Bag 3, Deakin, ACT, 2600 or by calling +61 2 6285 1816, or emailing [email protected].
This website was developed with the generous support of a donor.
Burnet Institute (Australia) is located on the traditional land of the Boon Wurrung people and we offer our respects to their Elders past and present. We recognise and respect the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples of this land.
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